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Family & Children’s Services of the Waterloo Region currently has a full-time (36.5 hours), permanent User Support Specialist (USS) position available within the Technical Services team.
The primary role is to provide first level computer and phone support to users. This includes providing and maintaining user equipment and software, as well as receiving, prioritizing, actively resolving, documenting service requests and escalating incidents when considered appropriate.
This position requires an ability to work after-hours on projects and maintenance tasks. This position also participates in a paid, on-call rotation. Currently this position is a hybrid scenario of work from home and in office. Working from home requires a personal high speed, reliable internet connection.
For more details on this job opportunity, click here.