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From time to time, the Waterloo Region Family Network (WRFN) is asked to distribute information on behalf of third parties. WRFN provides general information to self-advocates and families of children with special needs. The information provided on this website is not a recommendation, referral or endorsement of any resource, therapeutic method, or service provider. WRFN is not responsible for any information or services provided by third parties. You are urged to use independent judgment when considering any resource.



Family & Children's Service is Hiring! ~User Support Specialist

Family & Children’s Services of the Waterloo Region currently has a full-time (36.5 hours), permanent User Support Specialist (USS) position available within the Technical Services team.


The primary role is to provide first level computer and phone support to users. This includes providing and maintaining user equipment and software, as well as receiving, prioritizing, actively resolving, documenting service requests and escalating incidents when considered appropriate.


This position requires an ability to work after-hours on projects and maintenance tasks. This position also participates in a paid, on-call rotation. Currently this position is a hybrid scenario of work from home and in office. Working from home requires a personal high speed, reliable internet connection. 


For more details on this job opportunity, click here.

Leah Bowman at 3:56 PM
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